Bring all types of customer chats into
Teams or Slack with Captivate Chat.
“ Are you ready to streamline your customer communications and improve team collaboration? ”
Multi language support for global reach
Communicate with customers directly from Teams or Slack
Get a clear view of all customer conversations from any channel in one place
Native integration with Teams or Slack, no more chat folder chaos
Never miss a chat with advanced workflow management
Compatible with any bot, including GPT and Watson
Powerful reporting to track your performance
for the App or head over to the Teams App Directory and search for ‘Captivate Chat.’ Once you find it, click ‘’Install’’ to add the app to your Teams account.
for the App or head over to the Slack App Directory and search for ‘Captivate Chat.’ Once you find it, click ‘’Install’’ to add the app to your Slack account.
Next, create an account on Captive Chat by visiting our website and signing up. This will give you all access to all of Captivate Chat’s powerful features and allow you to start using the app.
You’ll need to configure a Hub which is where all your customer’s requests and
team conversations will be routed.
To set web chat app, connect a web widget and a default welcome bot to Teams.
This will ensure that all customers requests are captured and properly directed to the right team member.
You’ll need to configure a Hub which is where all your customer’s requests and
team conversations will be routed.
To set up web chat, connect a web widget and a default welcome bot to Slack.
This will ensure that all customers requests are captured and properly directed to the right team member.
Finally, add the script from the web widget to your web page to start chatting with your customers. If you use WordPress get our chat widget plugin here.
We price based on the number of conversations per month, with an increase across each tier.
Use every feature in the platform for free for ever. Ideal for low volume users.
Free
Around 1 new conversation a day
Unlimited
0 - 20
Ideal for situations where there are occasional escalations to humans, or occasional need for chat on smaller eCommerce sites.
£69
£52
Billed annually
Around 1-7 daily new conversations
Unlimited
20 - 200
More frequent bot chats and escalations to humans sitting in Teams or Slack.
£99
£74
Billed annually
Around 7-35 daily new conversations
Unlimited
200 - 1,000
For larger businesses where live chats need to be shared around the business.
£199
£149
Billed annually
Around 35-150 daily new conversations
Unlimited
1,000 - 5,000
For more than 5000 monthly conversations or if you need to customise solution, please see our enterprise solution page or contact us directly.
We have an ever-increasing list of integrations for live chats, chatbots and channels but sometimes customers will need one we don’t have.
The way we have built the platform allows us to quickly add more at a low cost so you’re not restricted in your choice. What’s more, because we share integrations with all our customers, we offer new ones at a discounted price
Russel Acton, 
Captivate let’s our recruiters chat with candidates from Teams using WhatsApp as well as new candidates and customers chat to us in Teams from the web. A brilliant tool.
eCommerce Shopify User, CMO
Gavin Badcock, CEO, 
Stephen Holt- Bjornerud, Founder, 
